Q: Where can I view training videos and guides to CORES?

A: CORES training videos are available at research.usc.edu/cores-training-videos. Quick Guides to CORES ate available at research.usc.edu/cores-quick-guides.

Q: Where do I log in to CORES?

A: Log in to CORES at cores-usc.mis.vanderbilt.edu.

Q: How do I know if I can place reservations for myself?

A: If your account number begins with 5x-, you or your Principal Investigator (PI) can place orders within CORES once you are an authorized user of the USC Flow Cytometry Facility. For information regarding authorization, contact Jeff Boyd at boydjeff@usc.edu.

Q: Why does the USC Flow Cytometry Facility not appear on my log in?

A: Your log in or your PI’s login is not yet authorized as an end user by the core facility. Contact Jeff Boyd at boydjeff@usc.edu to request authorization.

Q: Why is my reservation scheduled as “Ebbs, Michael” or another Senior Business Officer?

A: The account number you are using is linked to their name and office (e.g., KSOM Finance Office). Efforts are underway to reassign some account numbers to the faculty which the accounts directly support. When this occurs, your reservation will reflect your PI’s name.

Q: Why did you change the order system?

A: The University decided to provide a software solution that allows for accurate scheduling and billing for all Technical and Service Facilities at USC. Migration to CORES was mandatory.

Q: How do I contact a CORES representative?

A: For log in in assistance, contact usccores@usc.edu or 213-740-6709.

Q: What information is needed to place a reservation?

A: Core staff will create instrument reservations for end users with account numbers beginning with 1-, 2- or 8-. Contact Jeff Boyd at boydjeff@usc.edu with the following information: instrument, date desired, appointment start and end times, account number, brief experiment description and type of service needed (independent, full service, training, etc). Additional information important for sorting appointments is helpful and appreciated: nozzle size, tube collection format and temperature control needs.

For Faculty Users

1. All USC faculty are added to CORES by the Office of Research. Newly hired faculty must request to be added to CORES by emailing usccores@usc.edu.
2. Faculty log in to CORES at cores-usc.mis.vanderbilt.edu using their USCNet ID and password.
3. Faculty must identify their end users and assign account numbers to them within CORES by emailing usccores@usc.edu.
4. Faculty members will not see the USC Flow Cytometry Facility in CORES if their names are not authorized by the flow staff. Contact Jeff Boyd at boydjeff@usc.edu to gain access to the Flow Cytometry Facility. Any faculty member who has not used the core previously will be encouraged to meet with Bernadette Masinsin to discuss projects. Access permissions for faculty are granted after this meeting. Email Jeff Boyd at boydjeff@usc.edu to schedule a meeting.
5. Faculty are asked to email Jeff Boyd at boydjeff@usc.edu with a list of their end users’ full names.
6. Faculty may make reservations, schedule training sessions or request full service analysis using the CORES system. If you request full service data acquisition/analysis, choose the cytometer and enable the “Assistant” button to look for available times for the core staff to run your experiment. Same day appointments are discouraged. Plan for and schedule appointments in advance. As of 11/4/13, only the 5x- account numbers are linked to Principal Investigators (PIs) in CORES. The 2x account numbers will be linked to PIs throughout the year. If other accounts are to be billed, email Jeff Boyd (boydjeff@usc.edu) your requested cytometer, date, time, service and experimental details. Wait for confirmation. Same day appointments involving core staff are discouraged.

For End Users

1. Account numbers beginning with 5x- are active now, and end users may make their own reservations after access permissions are granted. Account numbers beginning with 2x- will go live in CORES in the near future. All other account numbers require Bernadette Masinsin to place the appointment. If 1x, 2x- or 8x- accounts are to be billed, email Jeff Boyd (boydjeff@usc.edu) your requested cytometer, date, time, service and experimental details. Wait for confirmation. Same day appointments involving core staff are discouraged.
2. End users are identified and associated with particular account numbers within the CORES system by emailing usccores@usc.edu. Core staff are not permitted to associate end users with faculty. Maintenance of end user accounts is controlled by faculty.
3. End users email Jeff Boyd (boydjeff@usc.edu) to seek authorization permissions. Previous access to the flow core using the old system does not guarantee immediate access to the core. Retraining for user responsibilities may be necessary if you are identified as an individual failing to perform user responsibilities.
4. End users may make reservations, schedule training sessions and request full service analysis using the CORES system. If you request full service data acquisition/analysis, choose the cytometer and enable the “Assistant” button to look for available times for the core staff to run your experiment. Same day appointments are discouraged. Plan for and schedule appointments in advance.

For Other Academic and Industry Clientele

1. All reservation requests must be emailed to Jeff Boyd at boydjeff@usc.edu.
2. Wait for confirmation.
3. Same day requests are discouraged.